RETURNS

HOW DO I MAKE A RETURN?

We offer a 15 day return for refund policy for product that is unworn and in its original condition and packaging. All tags, cards and boxes must be intact and included with your return. A return form was included in your original order, and must be filled out and included with your return. If you have misplaced your return form, please email customerservice@lorenhope.com for a new one. No return or exchange will be accepted without one. 

CAN I MAKE AN EXCHANGE? 

Exchanges can be made within 30 days of receipt of your order. All exchanged merchandise must be in its original condition, unless it’s covered under warranty.
No returns or exchanges outside of the 30 day window or warranty will not be accepted and will be returned to you.

If you have any questions about making a return, drop us a line here. 
 

HOW LONG WILL IT TAKE TO GET MY REFUND?

Refunds can take 10-15 business days to be processed. All refunds will be issued to the original form of payment.

ORDERING

WHAT PAYMENTS DO YOU ACCEPT?

Loren Hope accepts Visa, Mastercard, American Express and Discover. We also accept payment through PayPal.
 

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

If your item/s are in stock, we typically within 48 hours of placing your order. Orders placed on Fridays will ship the following Monday. Orders placed with UPS 2nd Day typically ship same day if the order is placed by 12pm EST. UPS 2nd day placed after 12pm will ship the next business day. If you need it sooner, contact us!  

CAN I PURCHASE A GIFT CARD?

Yes! You can purchase a e-gift card - click here.

DO YOU OFFER GIFT PACKAGING?

All of our orders come with pouches and a gift box. If you need more than one box, please let us know in the note section of your cart.
  

CUSTOM & BESPOKE

DO YOU OFFER CLIP-ONS?

If you see a pair of earrings you like, but would prefer them as clip-ons, let us know. Depending on the style we can create them for you with clip-on backs.

CAN I GET A STYLE IN A CUSTOM COLOR?

We offer custom colors for many of our styles for a small fee. If you are interested, contact our specialist kristin@lorenhope.com

CAN YOU DESIGN A CUSTOM PIECE, JUST FOR ME?

Yes! We offer bespoke design services for the ultimate personalized service. We can use your inspiration such as flower colors, wedding theme, bridesmaid dresses, and more to create your dream bridesmaids gifts or bridal jewelry. Contact our specialist kristin@lorenhope.com to inquire.

ETCETERA

DO YOU HAVE A STORE?

Loren Hope currently has 2 store within a store locations: Paris Market in Savannah, GA and Skinny Dip in Nantucket. We have plans to open several more late this year and into 2019.
We are also carried in various boutiques and department stores across the US. Please email us at customerservice@lorenhope.com for more information  

I AM A STORE OWNER AND INTERESTED IN CARRYING LOREN HOPE. WHAT SHOULD I DO?

We are always happy to discuss adding partners to our ever growing LH family! Please email us at sales@lorenhope.com for more information

OTHER QUESTIONS?

We are here to help! Please feel free to reach out at customerservice@lorenhope.com