Please read our return policy. To start a return, click the "start a return" button at the bottom of the page.
Our automated returns portal is set up in accordance with our return policy below. Please pay close attention to our return windows and eligible refund method.
***PLEASE NOTE: SALE ITEMS PURCHASED DURING OUR BLACK FRIDAY EVENT ARE ELIGIBLE FOR STORE CREDIT ONLY.
Refunds: Items purchased at full price and returned (postmarked) within 7 days of receipt are eligible for a refund to the original method of payment. Items must be unworn with original tags and returned in the same condition in which they were received. All returns are subject to a 10% restocking fee and a flat rate of $7.50 for return shipping.
Store Credit: Returns postmarked within 15 days of receipt by customer are eligible for a gift card/store credit. There is no restocking fee for store credit and we will waive return shipping charges. Once your return is processed, you will be sent a store credit via e-mail in the form of an electronic gift card. If you are returning a gift and would like a store credit, please provide the correct e-mail address for the store credit.
Returns initiated after 15 days of receipt will NOT be accepted and the return label will be cancelled.
Shoe Returns: Shoes must be returned in brand new, never worn condition with all packaging. No returns will be accepted that show any signs of wear.
Final Sale Items: Items in the following categories are final sale and are not eligible for return: sale/clearance items (those marked down in red), special series & collections, luxe vanity storage, silk hair bows, candles, stationery/journals and custom or special orders.
Exchange Policy: We are unable to process exchanges. If you wish to exchange an item, please return the item for store credit and place a new order for the item desired.
Pre-Order Items: Items purchased as “pre-order” may only be returned for store credit. Pre-orders can not be cancelled or removed from an order once placed.
Natural Variations: All gemstones and glass cabochons are handpicked for each piece of jewelry. When working with stones, variations in color, cut, size and shape are inevitable. These variations contribute to the uniqueness of each piece.