Shipping & Repairs

Shipping

Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Friday, Saturday, Sunday or on a national holiday, will be processed the following business day. 

Orders are typically fulfilled the next business day. Due to the handmade nature of our products and based on availability of materials, some orders may take 5-7 business days to fulfill, while 'pre-order' styles can take up to four weeks. 

As soon as your order is fulfilled, a shipping confirmation email will be sent along with tracking information. 

Once an order has been fulfilled we are unable to make any changes to the shipping method or delivery location/date. 

Please note that we do not accept responsibility for lost or stolen packages. 

Pre-Orders: If placing an order that includes both regular stock items and pre-order items the order will ship in its entirety on the date indicated for the pre-order. If you would like the regular stock item/s to ship immediately, please place a separate order for the pre-order style. 

Shipping Protection

Add a little peace of mind to your order. Our Shipping Protection covers your package in the event of loss, damage, or theft while in transit. If something happens along the way, we’ll replace your item, no questions asked.

If you choose to decline Shipping Protection, please note that we’re unable to guarantee delivery or offer replacements for packages once they leave our shipping facility.

We always recommend keeping it on—just in case.

International Orders

All orders shipped outside of the United States are subject to additional charges based on the end country's taxes, tariffs, and duties. Please contact your local customs office with questions. 

We are unable to offer free shipping on international orders. 

Repairs

We take pride in delivering quality craftsmanship while using fine materials. In the case that your jewelry needs repair due to flaws in workmanship, we will gladly repair your piece or replace it based on the circumstance with no charge. In the case that jewelry has been damaged or tangled, it can be repaired for a fee that will be determined by repair needed. There is a minimum repair fee of $20.00 on merchandise 1 year or older. You must include proof of purchase from Loren Hope with order number in order to be eligible for repairs. For more information on any repairs needed, please email customerservice@lorenhope.com.