Terms of service

RETURNS
HOW DO I MAKE A RETURN?

We offer a 15 day return for refund policy for product that is unworn and in its original condition and packaging. All tags, cards and boxes must be intact and included with your return. A return form was included in your original order, and must be filled out and included with your return. If you have misplaced your return form, please email customerservice@lorenhope.com for a new one. No return or exchange will be accepted without one.

CAN I MAKE AN EXCHANGE?

Exchanges can be made within 30 days of receipt of your order. All exchanged merchandise must be in its original condition, unless it’s covered under warranty.
No returns or exchanges outside of the 30 day window or warranty will not be accepted and will be returned to you.

If you have any questions about making a return, drop us a line here.

HOW LONG WILL IT TAKE TO GET MY REFUND?

Refunds can take 10-15 business days to be processed. All refunds will be issued to the original form of payment.

ORDERING
WHAT PAYMENTS DO YOU ACCEPT?

Loren Hope accepts Visa, Mastercard, American Express and Discover. We also accept payment through PayPal.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
SHIPPING, RETURNS & REPAIRS
SHIPPING

All orders are packed and shipped out of our Rhode Island studio. Due to the handmade nature of our products and based on availability of materials, some orders may take up to 5-7 business days to ship while orders that include pre-ordered styles may take up to 7-14 business days to ship. Orders placed with expedited shipping will ship the next business day. As soon as your order is packed and ready to ship, a shipping confirmation email will be sent along with tracking information. Any special requests such as birthday messages may be left at the comments section during checkout. We are happy to accommodate your requests. Each piece of Loren Hope jewelry will be delivered in our signature Loren Hope gift box.

INTERNATIONAL ORDERS

At this time, we are only able to accommodate domestic orders in the United States, Canada, Australia and the UK. If you are located in another country and are interested in placing an order for our products, please contact customerservice@lorenhope.com to place a special order. We are unable to offer free shipping on international orders.

RETURN POLICY

We want you to be completely delighted with your jewelry. In the event that you are unhappy with your purchase, you may return the item(s) for a refund, store credit or exchange for a different item.

To make a return, please complete the Return Form included in your order. If you need an additional form, please email customerservice@lorenhope.com to receive a Return Form before sending your return. This Return Form must be included in your return package. Please fill out the form completely. All returns must be postmarked within fifteen (15) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition; all tags, cards, boxes and/or pouches must be included with your return. Any unauthorized returns (i.e. not including a Loren Hope Return Form, which is included in your original shipment (to request another Return Form, please email us at customerservice@lorenhope.com), undelivered packages, or returns postmarked after fifteen (15) days of your receipt of the order, will be subject to a 20% restocking fee, or delivery may be refused and the merchandise returned to sender. Returns made after thirty (30) days of receipt will not be accepted.

We tag our bracelets and necklaces with tamper-proof tags so that our customers can try on our products at home. If you would like to return your item for a refund, do not remove the white tag.

Returns must be sent via U.S. Postal Service, FedEx, or UPS only. Return packages MUST been insured for the full retail value of the merchandise. Loren Hope does not accept damaged merchandise. No refunds or store credit will be issued for merchandise returned in a used or damaged condition. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted.

Please note: Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. If you are entitled to a refund, your refund will be credited back to your original method of payment within 10-15 business days of receipt. If an item you order is not available we will attempt to contact you to let you know of the unavailability. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first. Price adjustments are not available for items which have gone on sale since being purchased. Loren Hope inspects all merchandise for defects and damage prior to shipment. However, it is the responsibility of the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Goods damaged due to buyers’ use and/or negligence will not be accepted for refund. Loren Hope is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies of Loren Hope.

Exchange / Store Credit Policy: A store credit will be issued for future purchases at Loren Hope. If you wish to exchange an item, carefully pack the jewelry in sufficient padding and ship to the address listed below. If you choose to ship with your own courier, please note that we are not responsible for any lost packages, so be sure to insure and track your package.

LOREN HOPE DESIGNS
ATTN: RETURNS/EXCHANGES
42 LADD STREET
UNIT 229, BOX #12
EAST GREENWICH, RI 02818

Sale Items: There are no refunds or exchanges for discontinued items or any items purchased on sale.

NATURAL VARIATIONS:
All gemstones and glass cabochons are handpicked for each piece of jewelry. When working with stones, variations in color, cut, size and shape are inevitable. These variations contribute to the uniqueness of each piece.

On-site Classes Cancellation Policy

On-site classes are available at certain times of the year. In the event that you need to cancel, classes are 100% refundable up to 30 days before the class. A 50% refund is available if cancellation is within the 30 days window and before 7 days prior to the class. Cancellations made within the 7 days before the class are not eligible for a refund.

REPAIRS

We take pride in delivering quality craftsmanship while using fine materials. In the case that your jewelry needs repair due to flaws in workmanship, we will gladly repair your piece or replace it based on the circumstance with no charge. In the case that jewelry has been damaged or tangled, it can be repaired for a fee that will be determined by repair needed. There is a repair fee of $20.00 on merchandise 1 year or older. You must include proof of purchase from Lorenhope.com in order to be eligible for repairs. For more information on any repairs needed, please email customerservice@lorenhope.com.

PRIVACY
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

ONLINE SECURITY
Payment is securely processed by Paypal. Your credit card and personal information is never shared.

COPYRIGHT 2018
All images and designs on this website are the sole property of Loren Hope Designs, LLC. Any images may not be used without express written consent from Loren Hope Designs, LLC. Any duplication of images or jewelry designs may be subject to legal action.