We want to make sure any jewelry purchased through LorenHope.com lasts for years. Here are a few quick tips to keep your collection safe (and sparkly):
All Loren Hope pieces ship inside a felt dust bag. Since extended exposure to air can oxidize any jewelry, we highly recommend storing your Loren Hope pieces flat in the bag they are packaged with. These dust bags also work great for travel, be it your carry-on luggage or gym locker.
While wearing out and about in the world, avoid jewelry contact with water and chemicals. Our pieces are plated in 18K gold or sterling silver, so to ensure the longevity of the finish, avoid direct contact with perfumes or scented lotions as well. Remove and set aside while washing dishes and hands, or hitting the pool or beach.
A few notes about product design: Our reversible cuffs are made with a strong, solid brass base, but for wearability, they can be gently pulled open for putting on and squeezed closed to tighten. Don't be afraid to adjust the size to your comfort—they are designed to fit everyone.
Clasps can get tired, but they can also be adjusted back into shape. Our popular Carly, Clara and Clara mini bracelets feature classic box and tongue clasps that are machined locally by a master tool-maker. (Fun fact: back in the day, they specialized in ladies metal compacts, pill boxes and lockets—things with hinges!) To ensure you have clasped your bracelet securely, make sure you hear the click. If your bracelet clasp loses tension over time, gently pull up the tongue component of the clasp to bring back the tension until you hear it clicking securely again.
Finally, watch out for your stones. In the style of vintage jewelry, many of our pieces feature hand-set stones in prong settings. If a prong gets caught on something and is raised up, secure the stone with your finger to keep it in place and carefully push the prong back down with a pair of pliers or flat, hard object. (Beware not to scratch the stone.)
Keep in mind that everyone's skin is different, which can affect the level of tarnish or wear on your jewelry. To keep it clean, polish pieces with a soft cloth. The complimentary felt dust bag may also be used. Do not apply chemical jewelry cleaners, as this can damage the plating.
Remember, you can always drop us a line if you have questions. We stand behind our jewelry 100%. Please note that we can't be held accountable for disregard of this sage advice. For items purchased on LorenHope.com, we do offer complimentary repairs for extenuating circumstances (such as snapped chains, missing stones. You know, casualties of life getting in the way.) If you have such an issue, please contact us with your order number and describe the problem.
All orders are packed and shipped out of our Rhode Island studio. Typically orders are shipped the next business day. Due to the handmade nature of our products and based on availability of materials, some orders may take up to 5-7 business days to ship while orders that include pre-ordered styles may take up to 7-14 business days to ship. As soon as your order is packed and ready to ship, a shipping confirmation email will be sent along with tracking information. Any special requests such as birthday messages may be left at the comments section during checkout. We are happy to accommodate your requests.
At this time, we are only able to accommodate domestic orders in the United States, Canada, Australia and the UK. If you are located in another country and are interested in placing an order for our products, please contact email@example.com to place a special order. We are unable to offer free shipping on international orders.
Items purchased at full price and returned within 7 days of receipt by customer will be issued a refund to the original method of payment. If you would like us to send you a return label, please contact firstname.lastname@example.org and provide your order number. In this instance, a flat rate of $7.50 will be deducted from your refund for return shipping.
Items returned between 8-15 days after receipt by customer will be eligible for store credit only. When your return is processed, you will be sent a store credit via e-mail in the form of an electronic gift card. If you are returning a gift and would like a store credit, please provide the correct e-mail address for the store credit.
Returns after 15 days will NOT be accepted and merchandise will be sent back to
Exchange Policy: We are unable to process exchanges. If you wish to exchange an item, please return the item for a refund and place a new order for the item desired.
LOREN HOPE DESIGNS
86 WILLIAM STREET
NEWPORT, RI 02840
Sale Items: There are no refunds or exchanges for discontinued items or any items purchased on sale.
Natural Variations: All gemstones and glass cabochons are handpicked for each piece of jewelry. When working with stones, variations in color, cut, size and shape are inevitable. These variations contribute to the uniqueness of each piece.On-site Classes Cancellation Policy
On-site classes are available at certain times of the year. In the event that you need to cancel, classes are 100% refundable up to 30 days before the class. A 50% refund is available if cancellation is within the 30 days window and before 7 days prior to the class. Cancellations made within the 7 days before the class are not eligible for a refund.Repairs
We take pride in delivering quality craftsmanship while using fine materials. In the case that your jewelry needs repair due to flaws in workmanship, we will gladly repair your piece or replace it based on the circumstance with no charge. In the case that jewelry has been damaged or tangled, it can be repaired for a fee that will be determined by repair needed. There is a repair fee of $20.00 on merchandise 1 year or older. You must include proof of purchase from Lorenhope.com in order to be eligible for repairs. For more information on any repairs needed, please email email@example.com.
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
Payment is securely processed by Paypal, Shopify Payments or AfterPay. Your credit card and personal information is never shared.
All images and designs on this website are the sole intellectual property of Loren Hope Designs, LLC. Any images may not be used without express written consent from Loren Hope Designs, LLC. Any duplication of images or jewelry designs will be subject to legal action.