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Shipping 

Orders will be shipped via FedEx within 48 hours of purchase. As soon as your order is packed and ready to ship, a shipping confirmation email will be sent along with tracking information. Any special requests such as birthday messages may be left at the comments section during checkout. We are happy to accomodate your requests. Each piece of Loren Hope jewelry will be delivered in our signature Loren Hope gift box. 

Returns & Exchanges

We want you to be completely delighted with your jewelry. In the event that you are unhappy with your purchase, you may return or exchange your goods for merchandise credit or for a different item. Merchandise may be returned within 7 days of receipt in the original packaging and in unworn condition. Merchandise is to be returned pre-paid and insured to Loren Hope Designs. A store credit will be issued for future purchases at Loren Hope Designs and will not include original shipping charges. Please note that we are unable to offer refunds at this time. All sale merchandise is final sale. If you wish to exchange or return an item, carefully pack the jewelry in sufficient padding (the original packaging should do just fine) and ship to 

ATTN: RETURNS/EXCHANGES
558 MINERAL SPRING AVE.
MAILBOX #16
PAWTUCKET, RI 02860

Natural Variations

All gemstones and glass cabochons are handpicked for each piece of jewelry. When working with stones, variations in color, cut, size and shape are inevitable. These variations contribute to the uniqueness of each piece.

Repairs

We take pride in delivering quality craftsmanship while using fine materials. In the case that your jewelry needs repair due to flaws in workmanship, we will gladly repair your piece or replace it based on the circumstance with no charge. In the case that jewelry has been damaged or tangled, it can be repaired for a fee that will be determined by repair needed. If you are in need of a repair, please email customerservice@lorenhope.com. 

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

Online Security

Payment is securely processed by Secure Net. Your credit card and personal information is never shared. 

COPYRIGHT 2014

All images and designs on this website are the sole property of Loren Hope Designs, LLC. Any images may not be used without express written consent from Loren Hope Designs. Any duplication of images or jewelry designs may be subject to legal action.