Due to the handmade nature of our products, many items are made to order, and therefore may take up to 2 weeks to ship. Please note that while USPS offers tracking, it is not always accurate. We are not responsible for lost/undelivered packages by the US Postal Service and highly advise using FedEx Smartpost as your shipping option.
We want you to be completely delighted with your jewelry. In the event that you are unhappy with your purchase, you may return or exchange your goods for merchandise credit or for a different item. Merchandise may be returned within 7 days of receipt in the original packaging and in unworn condition. Merchandise is to be returned pre-paid and insured to Loren Hope Designs. A store credit will be issued for future purchases at Loren Hope Designs and will not include original shipping charges. Please note that we are unable to offer refunds.
Please note that all sale merchandise is final sale.
All gemstones are handpicked for each piece of jewelry. When working with stones, variations in color, cut, size and shape are inevitable. These variations contribute to the uniqueness of each piece.
We take pride in delivering quality craftsmanship while using fine materials. In the case that your jewelry needs repair due to flaws in workmanship, we will gladly repair your piece or replace it based on the circumstance with no charge. In the case that jewelry has been damaged or tangled, it can be repaired for a fee that will be determined by repair needed.
Sales in North Carolina are taxable at the State tax rate of 7%.
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
Payment is securely processed by Secure Net. Your credit card information is never shared.
All images and designs on this website are the sole property of Loren Hope Designs. Any images may not be used without express written consent from Loren Hope Designs. Any duplication of images or designs may be subject to legal action.